Privacy PolicyYour privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you access or use our electric scooter rental services in the United Kingdom. By using our services, you agree to the practices described below.1. Information We CollectWe collect certain types of information to ensure the smooth operation of our services:a. Personal Information:- Name, contact details (email and phone number), and payment details when you register or rent an electric scooter.
- Government-issued identification or driver’s license for verification purposes.
b. Location Data:- Real-time GPS data to track the scooter's location and provide navigation assistance.
c. Usage Information:- Data on your rental history, ride durations, routes taken, and user preferences.
d. Device Information:- Technical information about your device, including IP address, browser type, and operating system, for troubleshooting and improving our services.
2. How We Use Your InformationWe use your information for the following purposes:- Service Fulfillment: To process bookings, enable rides, and manage your account.
- Safety and Security: To track scooter locations, prevent theft, and ensure rider and pedestrian safety.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance.
- Improvement: To analyze usage data and enhance our technology and services.
- Marketing (Optional): To send you promotions or offers, if you’ve opted in.
3. Legal Basis for ProcessingWe process your data under the following legal grounds:- To fulfill our contractual obligations to you.
- To comply with legal and regulatory requirements.
- Based on your consent, for activities like marketing and optional data sharing.
- For our legitimate business interests, such as service improvement and fraud prevention.
4. Sharing Your InformationWe do not sell your personal information. We may share your data with trusted third parties only in the following scenarios:- Service Providers: Payment processors, software providers, or technical support teams.
- Law Enforcement: When required by law or to respond to legal proceedings.
- Insurance Companies: To process claims related to accidents or damages.
We ensure all partners adhere to strict confidentiality agreements.5. Cookies and TrackingWe use cookies to:- Enhance user experience by remembering preferences.
- Track scooter usage and browsing activity on our website.
- Measure performance and usage patterns to improve our services.
You can control cookie preferences in your browser settings. Note that disabling cookies may impact certain features.6. Data RetentionWe retain your data for as long as necessary to fulfill the purposes outlined in this policy, such as maintaining account records, resolving disputes, or meeting legal obligations. Once the data is no longer needed, it is securely deleted or anonymized.7. Security MeasuresTo safeguard your data, we implement:- Encryption of sensitive information, including payment details.
- Secure storage systems to prevent unauthorized access.
- Regular reviews and updates to our security protocols.
While we strive to protect your information, no system is entirely foolproof, and we cannot guarantee absolute security.8. Your RightsYou have the following rights concerning your data:- Access: Request a copy of the data we hold about you.
- Correction: Update or rectify inaccurate information.
- Deletion: Request the removal of your personal information.
- Restriction: Limit certain types of data processing.
- Portability: Receive a copy of your data in a machine-readable format.
To exercise these rights, please contact us using the information on our website.9. Location TrackingFor the operation of our service, we collect location data from the scooters during active rentals. This data is essential for:- Displaying ride routes and distances.
- Ensuring scooters are returned to approved locations.
- Recovering lost or stolen equipment.
We do not track your personal location outside of active scooter use.10. MinorsOur services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover that we have inadvertently gathered such information, it will be promptly deleted.11. Third-Party LinksOur website or app may include links to external websites. We are not responsible for the privacy practices of these third parties and recommend reviewing their policies before providing any information.12. Changes to This PolicyWe may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be published on our website, and your continued use of the service constitutes acceptance of the revised policy.13. Contacting UsIf you have questions or concerns about this Privacy Policy or how we handle your data, please reach out through the contact form or details provided on our website. 